About the Position The City of Greensboro is seeking a City Manager to lead the City’s complex organization, its 21 departments, and 3,500 employees. Embracing the four core values of honesty, integrity, stewardship, and respect, the City Manager will collaborate with the Mayor, City Council, and staff to ensure that goals are developed and pursued to positively impact quality of life for the nearly 300,000 residents of Greensboro. The City Manager will be responsible for implementing the policy direction set by the Mayor and City Council and ensure that day-to-day operations run effectively and efficiently. The City Manager is also responsible for leading the development and management of the overall annual budget, ensuring that the City is a good steward of taxpayer dollars.
The City Manager will directly lead six direct reports, including four assistant city managers, the Greensboro Coliseum director, and the City Clerk.
Primary Roles and Responsibilities STRATEGIC PLANNING AND VISIONING
Collaborate with the Mayor and City Council in the strategic planning process to develop both long and short-term strategic plans, establishing a consistent process for re-evaluating the needs of the City. Develop work plans with specific goals, metrics, and deliverables for City departments to ensure the priorities outlined in the strategic plan are met or exceeded.
Fosters and maintains an effective, collaborative, and transparent working relationship with the Mayor and City Council. The City Manager engages the governing body collectively and individually in communicating the key challenges, opportunities, and trends affecting the City and facilitates consensus among City Council members on key issues.
Provides leadership in cultivating, fostering, and sustaining a values-driven, customer-focused organizational culture that attracts, develops, retains, and engages a diverse staff. Fosters a culture of trust and empowerment, optimizing the use of the City’s talent across the organization.
Serves as a steward of the City’s core values, principles, and mission while leading the assistant city managers, inspiring, and empowering them in their roles. Cultivates cross-division collaboration and a culture of integrity, respect, teamwork, innovation, and results.
FINANCIAL AND OPERATIONS MANAGEMENT
Manages the annual budgeting process to include preparing and submitting an annual balanced operating budget, a capital budget, and a capital program to the Mayor and City Council for its consideration and adoption. Establishes policies and procedures for City departments to ensure fiscally responsible budget management across the enterprise.
Oversees all departments and ensures goals and objectives outlined for each are achieved. Provides leadership to develop a high performing, accountable, and customer service oriented environment.
COMMUNITY AND EXTERNAL ENGAGEMENT
Engages residents, taxpayers, businesses, and others having an interest or potential interest in affairs of City concern. Ensures that community groups from all parts of the city are included in outreach efforts.
Advances the City’s mission and goals by actively seeking and developing relationships with community leaders, industry partners, business and corporate leaders, legislators, and governmental and non-governmental agencies to create awareness of the City’s needs, develop collaborative solutions, and capitalize on opportunities to advocate for Greensboro.
This job is Exempt and is not subject to the overtime provisions of the Fair Labor Standards Act.
Compensation and Benefits
The salary for this position ranges from $164,637 to $274,394. Beginning salary will be commensurate with experience. Benefits include, but are not limited to, participation in the North Carolina Retirement System, vacation and sick leave, medical, dental and vision insurance, tuition reimbursement, professional dues and conference expenses. Relocation expenses may be negotiated. More information regarding City benefits can be viewed here.
How To Apply Find Great People has been engaged by the City of Greensboro to lead the City Manager recruitment and selection process. Interested candidates are asked to contact Christin Mack, Manager of Public Sector Executive Search, at email@example.com with any questions.
Along with completing the application, interested candidates should attach a resume, cover letter, and reference contact information.
Application review will occur throughout the application period with final review occurring the week of October 4th. Semi-finalist and Finalist interviews will begin mid-October and will occur throughout October and November with the final selection anticipated late November.
Influential and Adaptive Leader Demonstrate an entrepreneurial, high-energy, optimistic, and passion for the organization’s mission, values, and services. Establish and preserve the reputation as a humble, authentic, and trusted leader. Model a willingness to adapt to new circumstances.
Strategist and Visionary Identify opportunities for more effective delivery of services and clearly articulate a positive vision of the future to all stakeholders. Analyze policy trends, research continuous improvement strategies, review agency data, identify opportunities for creating efficiencies, and define evolving organization-wide standards and goals.
Municipal Management and Acumen Possess a clear understanding of best practices needed to lead public service and community development activities that enable long-term, sustainable growth. Consider community needs in setting policies and ordinances related to planning, development, recreation activities, and public safety.
Results Orientation Diligently monitor standards/goals and hold each division accountable for reasonable performance, growth, and change. Set expectations for department leaders and staff, and evaluate effectiveness using performance measures that are communicated clearly and embraced by staff.
Effective Communicator Provide clear and authentic communication to all levels of constituents, both internal and external. Ensure proactive and comprehensive communication with Council, employees, residents, and stakeholders.
Talent and Team Development Build and align high-performing teams with a shared commitment to high-quality customer service, problem solving, and collaboration. Cultivate healthy relationships and trust among teams and stakeholders.
Engagement and Collaboration Create a culture that encourages collaborative decision making and engagement across the organization. Develop policies and procedures that empower employees to express ideas and seek input and guidance from colleagues, the Mayor, City Council, and community partners.
**Residency requirement to live within the Greensboro city limits or move within these boundaries within twelve (12) months of appointment to the position**
Qualifications, Skills, and Abilities
Bachelor’s degree from an accredited college or university is required for consideration. A Master of Public Administration, Master of Business Administration, or a Master’s degree in a related field is preferred.
Seven or more years of progressively responsible public or private sector leadership experience is required to include a minimum of two years overseeing a team of 200 or more employees; leadership experience in a municipal or local government environment at the City Manager, Deputy City Manager, or Assistant City Manager level is highly preferred for consideration.
ICMA-CM designation is preferred.
Excellent communication skills to include oral and written communication as well as the ability to speak publicly is required.
Experience overseeing large, complex budgets to include budget development and budget realignment is required.
Understanding of economic development best practices and experience building public private partnerships is important for consideration.
Ability to establish positive intergovernmental relationships and collaborations.
The Ideal Candidate
The ideal candidate will be a solutions-focused leader with prior experience leading a large organization, preferably in a municipal government environment. Additionally, the new City Manager will be results oriented and will set clear expectations for staff as they create a culture of accountability and excellence in service delivery. They will establish and utilize metrics to monitor performance and modify activities to ensure a high level of efficiency and customer service. An excellent communicator, the ideal candidate will confidently and persuasively engage with staff, community leaders, and the Mayor and City Council with authenticity and transparency and will have the emotional intelligence needed to build trusting relationships. The ideal candidate will also encourage creative thinking and problem solving amongst staff, embracing and promoting an innovative, entrepreneurial culture throughout the organization.
The new City Manager will be an inclusive leader who appreciates diversity and supports the City’s work to overcome racial divisions. They will value diversity of experiences and thought in decision making and strategic planning activities. The City Manager will be deliberate in encouraging open and transparent communication with a variety of stakeholders across the City, providing opportunities to listen and to seek input from residents. Supporting economic development and job creation activities in all parts of the city will also be a priority for the new City Manager.
The Philosophy of the City of Greensboro is to be Purpose Driven, Data informed, and People Centered. Our Purpose is to continue serving our great community. The Data we collect will be used to inform our recommendations and the employees are in the Center of it all. This philosophy is incorporated in the City's recruitment and selection efforts. In order to serve the community, we are committed to hiring individuals that will continue to foster employee engagement and commitment to the public and making a difference in the lives of our residents.